Offshore Development Center
Offshore Development Center (ODC) is a dedicated development center built for
a particular customer to meet its requirement of developing, testing and
maintenance work. It is a proved method to expand customer's developing
capability with low cost, high quality and low risk. This model is best for:
Long term cooperation between service provider and customer
Software product research and development/large scale software system
developing and
maintenance
The feature of ODC:
Offshore operation, located outside of the client's country
Dedicated team built according to customer's requirement
Time and Material business model
Isolated working zone and separated network if required
Work driven by statement of work from client
With ITPIXEL's ODC model, we deliver measurable
benefits: Cost savings, development cycle decrease, productivity increase and
etc. Combine mature processes, start-of-the-art technology, high quality and
seasoned project teams, USE provide the best ODC services to customers.
Our ODC process:
Assessment
In this step, we help customer fully understand the issues and risks. We will
define what projects are fit for outsourcing and which engagement model is good
for customers. Also we need to identify all the risks and find the solution for
them.
Build
Plan
We will provide a list of plans after we analyze the project requirement,
which will be the
guideline of our further work.
Infrastructure & Facilities
We provide infrastructure and facilities to meet our customer's need by
giving them our
proposal based on the project requirement.
Staffing
We provide a dedicated team for our customers. Based on the project
requirement, we decide
the team organization structure. The responsibility and
activities of every role are also
defined. We have a mature process to prepare
resources.
Knowledge Transfer
Even it might have extra cost involved, good and consistent training will
contribute greatly to
the outsourcing success. If the off-shore engineers are
lack of knowledge about the project
and origins, the outsourcing project will
become a disaster. It is extremely hard for engineers
working on unfamiliar
industry. Four types of Knowledge transfer: Skill, Process, Domain, Work
specifications and culture norms.
Pilot Project
Doing pilot project is an effective way to reduce risks, especially for two
companies cooperate
at the first time. A pilot project must have the
reasonable size. It would be useless if it is so
small whereas the very large
one is not appropriate for a test. A pilot period normally last
from couple of
weeks to three months, typically one month. For the pilot project,
measurement
and tracking need to be conducted. Some intermediate products are generated
such as detail designs, prototypes to track performance, etc. The following
criteria are used to
measure the overall performance:
Quality, both technical (e.g. number of bugs) and functional (e.g. if it
meets specification)
Cost and productivity
Project communication
Responsibility transfer
For a new project, the most important thing is transferring
responsibilities from PM of the
client to
counterpart of ITPIXEL.
For on-going project, our methodology is to transfer the responsibilities
peer to peer. The best time for transferring core development task is after
transfer is finished completely, when the team is stable and the operating is
smooth.
Operation
Statement of Work (SOW) guides the operation of
ITPIXEL. When ITPIXEL receives the
SOW, the project team analyzes it first and discusses with customer till
customers make sure we fully understand the SOW. After that, the effort
estimation will be given and submitted to customer. If objected, a new cycle
discussion will be incurred until an agreement is reached. Also, we will set up
our work plan in terms of this SOW, which should be approved by customers.
During the implementation and test phases, we deliver codes and reports
everyday. When the work of SOW is completed, customer will execute the UAT
according to the defined criteria. If failed, we will investigate and rework
it.
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